Troubleshooting Keurig Coffee Maker
A cup of coffee first thing in the morning is an essential item for a lot of people in everyday life. The ease that a Keurig coffee maker shapes a persons morning can easily be taken for granted.
In life there are no perfect products. Keurig is very popular for a reason but like any product there are bound to be issues or malfunctions. Fortunately most of the issues with the Keurig are easily fixable. If you are suffering from malfunctions with your Keurig coffee maker take a look at our hand troubleshooting guide. Below we list the most common Keurig problems and how to try and fix them.
Most Common Fixes for Keurig Issues
Below are the most common fixes used to solve most Keurig problems. If you keep reading on to our Keurig symptom section we will most likely mention to try one of the below solutions.
Cleaning the Exit and Entrance needles
- Lift up the lever to disassemble the K-Cup pod holder and funnel, and wash both parts in the sink. Take a paperclip and open it up so you have a straight end. Once you have your straight end insert it into any holes in the K-cup holder and funnel to get loose any sediment that could be there.
- With the lever still in the upright position take the paperclip and poke through the two holes the needle has to loosen any sediment. Be careful with this step since the needle is very sharp.
Watch embedded video below for a visual on how to clean the Keurig exit and entrance needles….
Descaling your Keurig brewer
STEP 1: Descaling Solution Rinse
- Turn the power off on the Keurig.
- Empty the water reservoir then pour the entire bottle of Keurig Descaling Solution into the emptied reservoir.
- Then fill the empty bottle of Keurig descaling solution with water and pour into the water reservoir.
- Press the power button to turn the Keurig brewer back on.
- Place a large mug on the drip tray and run a rinsing brew by lifting and lowering the handle and selecting the largest brew size without inserting a K-Cup.
STEP 2: Descaling Rinse & Repeat
- Repeat the rinsing brew process until the add water light is illuminated.
- Do not use a K-Cup pod during any of this process
- Let brewer stand idle for at least 30 minutes while still on.
- After the 30 minutes are up, dump any residual solution from the water reservoir and rinse thoroughly.
STEP 3: Fresh Water Rinse
- Fill the water reservoir with fresh water up to but not passed the MAX fill line.
- Place a large mug on the drip tray plate and run a rinsing brew using the largest brew size without inserting a K-Cup.
- Repeat rinsing brew process until you have completed at least 12 rinsing brews using the largest brew size
- You may need to refill the water reservoir at least once during this process.
Watch embedded video below for a visual view on how to descale your Keurig….
Resetting your Keurig brewer
Simple Keurig reset instructions
First try to:
- Power off your Keurig, and leave it unplugged for several minutes.
- After several minutes plug the machine back in and try a brew cycle again without a K-Cup.
If the above doesn’t work try the following:
- Remove the water reservoir and then power off your Keurig. Allow the Keurig to sit unplugged for a few minutes without the water reservoir attached.
- Plug your Keurig into it’s own designated outlet with no other devices plugged into that particular outlet.
- Power the Keurig back on and then place the reservoir back in.
Advanced Keurig reset instructions
When simple reset steps fail, the advanced reset techniques are required. To reset a Keurig brewer with digital display:
- First press the small and medium mug buttons at the same time and release at the same time.
- Then press the “menu” button three times immediately after releasing the buttons from step 1. If these steps are performed properly, the clock will read “6:09.”
- Next press the “menu”button once more and the display should change to say “brew 0:00.”
- Then press the “medium mug” button and then press and release the “menu” button while still holding down the “medium mug” button.
- Continue holding the “medium mug” button and press the “small mug” button then release both buttons at the same time.
- Unplug the machine for several minutes before plugging in again.
To disable/enable the Auto Off feature:
To disable the Auto Off feature:
1. Power the brewer off while it is plugged in.
2. Press and hold the Strong and the 10oz. Large Mug buttons for 3 seconds – the green Auto Off light will turn off.
3. Power the brewer on – the green Auto Off light will no longer be illuminated.
To enable the Auto Off feature, repeat steps 1-3. The green Auto Off light will illuminate.
1. Grounds in Your Coffee
- Coffee grounds can gather in the exit or entrance needles and can be cleaned using a straightened paper clip or similar tool.
- Clean the exit needle of the K-Cup holder. See here for easy instructions.
- Clean the brewer entrance needle. Click Here for easy instructions.
2. Brewer will not brew
- Make sure after placing the K-cup in the the pod holder to make sure that the handle is pushed down completely and that the brew buttons are flashing.
- If the add water light is illuminated then add water to the water reservoir. Fill to to and not beyond the MAX fill line in the reservoir. If light is still illuminated then check to see if the water reservoir is seated properly by removing and placing back the reservoir. If light continues to be illuminated contact Keurig Customer Service at 1-866-901-BREW (2739).
3. Brewing a partial Cup
- The exit needle may be clogged and needs to be cleaned. Refer here for easy instructions.
- The water reservoir may have been moved during brewing process. Re-seat the water reservoir and try performing a rinsing brew without a K-cup pod.
- Your brewer may need to need to be descaled. For instructions on descaling your Keurig click here. If you have tried the descaling process two or more times and you still can only brew a partial cup contact Keurig Customer Service at 1-866-901-BREW (2739).
4. Brewer Does Not Have Power or Shuts Off
- Make sure the power button has been turned on
- Plug Keurig brewer on it’s own grounded outlet and trying turning on again. Sometimes if the electric circuit is overloaded the Keurig brewer may not perform properly. Brewer should be plugged into it’s own circuit separate from other appliances.
- Check the auto-off feature. Auto Off sets the brewer to turn off 2 hours after the last brew for energy savings. See how to turn auto-off and on feature.
- If the brewer still doesn’t have power, contact Customer Service at 1-866-901-BREW (2739).
5. The Keurig brewer keeps leaking water
- Check the installation or placement of the upper gasket. The upper gasket can be found near the puncture needle. Simply correct the position of the upper gasket and try brewing again
- If the upper gasket is missing or appears damaged a replacement can be purchased at most hardware stores or online here.
6. Keurig Gives an Error Message Add More Water
- Make sure the water reservoir is filled to the Max fill line and no more to see if the problem still persists.
- If error is still there then you may need to clean the water reservoir with soap and water. Once the reservoir is cleaned with soap and water and dried with a towel fill the water reservoir up to the max fill line and turn on the Keurig to see if error is still present.
- If the error is still present then try resetting your Keurig coffee machine.
- Contact Customer Service at 1-866-901-BREW (2739) if all the above doesn’t work.
7. Coffee starts tasting bad
8. Keurig not heating
- Hold the brew button for a few seconds so that the water pump can work on its maximum efficiency.
- Burp or spank the machine to release debris or air bubbles. Unplug your Keurig and remove the water reservoir and drip tray. Over the sink, turn your Keurig over to pour out as much water as possible. Firmly tap the bottom of the Keurig at least ten times to dislodge any coffee grounds or other beverage residues that may have clogged up the machine. Refill, plug-in and try again.
- Try the descale process as well as cleaning the K-Cup pod holder and funnel as seen in the descaling video above.
- If descaling doesn’t work try performing an advanced reset.
- If all above fail either get water pump repaired or Contact Customer Service at 1-866-901-BREW (2739) .
9. “Prime” error message on Keurig machine
- Remove the water reservoir and wash with mild soap and water. Either dry with lint free towel or let air dry. Once the reservoir is dry run 3 water only cycles.
- Try cleaning the exit and entrance needles as well as the K-Cup pod holder and funnel
- Clean the filter screen.
- Turn off the Keurig and unplug it.
- Take off the water reservoir and pour all the water out.
- Use a damp microfiber cloth to clean the reservoir’s base which is the area of the Keruig base that holds the water reservoir.
- You should see a small opening at the base of the water reservoir. Make sure that this opening is completely clear. If not a straightened paper clip works great.
- Place the water reservoir under running water this should make any debris that’s caught in the mesh filter to be washed into the water reservoir beneath it.
- When you can see residue in your water reservoir, you need to empty it, and make sure all the residue is washed out. Then fill the reservoir with clean water, and place it on the Keurig.
- Next run a few water-only brew cycles through the machine to rinse it out completely.
10. Keurig Won’t Stop Pumping Water
- Debris could cause clogging so cleaning the Keurig needles, K-cup pod holder and funnel could allow the water to flow more freely again.
- Try the descaling process to remove any debris or build up which could cause clogging as well
- If these fail Contact Customer Service at 1-866-901-BREW (2739) .
Top reasons your Keurig may fail
Below are some insights on things you can try to avoid or remedy to keep your Keurig in tip top shape.
1. Scale and Calcium build ups:
If your area has hard water the calcium and scale may build up in spots and cause your Keurig to not function properly. To prevent this try to use bottled or filtered water. Also try to descale your machine at least every 6 months
2. Air Bubbles:
Sometimes air gets into the Keurig lines causing all kinds of issues. To get rid of the air bubbles in the lines fill the water reservoir to the brim. Shutoff and unplug the machine and give it a few gentle shakes. This will ensure that there will be no trapped air in the machine.
3.Machine pieces are not seated properly:
Check to see if all the components are in the right places, and seated properly. It’s common for the magnetic water reservoirs to lose their alignment so it definitely should be one of the first things to check
4. Insufficient warm up time:
If not enough time is allowed for the water to heat up, then the water won’t get hot enough for a good brew. Therefore leaving very little and insufficient brewed coffee time. Be patient and the reward is a better cup of coffee.
Final Word of Caution
Please only perform whatever maintenance that you feel you would be comfortable with. Keurig does have a limited 1 year warranty and many of the actions listed above could void the warranty. So if you are unsure of something it’s always best to contact Keurig Customer Service at 1-866-901-BREW (2739) . If they can’t help you or if your warranty is already expired then you would have nothing to lose by performing any of the actions listed above. As always be safe and make sure to unplug your device when performing any actions above with liquid.